Return Policy

At WellbridgeWell, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your product, we offer a straightforward return policy to ensure your peace of mind and continued trust in our natural supplements.

Returns

  • You have 30 days from the date of purchase to return any item for a full refund or exchange.

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging (seals must be intact for health and safety reasons).

  • Please include a copy of your order confirmation or receipt with your return.

Refunds

  • Once your return is received and inspected, we will issue a refund to your original payment method within 5-7 business days.

  • Refunds will be for the cost of the item(s) returned, excluding any shipping fees.

  • If your return is approved after the 30-day window or if the item is not in its original condition, a partial refund may be issued at our discretion.

    Incorrect Delivery Address

    Please ensure your delivery address is correct before placing your order.

    Once an order has been dispatched, we are unable to change the delivery address.

    If a parcel is returned to us due to an incorrect or incomplete address provided by the customer, we will refund the cost of the item(s) only. Original shipping charges are non-refundable. If you would like the order to be resent, a new shipping fee will apply.

Exchanges

  • If you wish to exchange your item for a different product, please contact our customer service team at service@wellbridgewell.co.uk.

  • Exchanges are subject to availability. If the requested item is not available, a full refund for the product will be processed instead.

Need Help?

If you have any questions regarding your return, please don’t hesitate to reach out to our support team. We are here to help you on your wellness journey.

Return Shipping

– Customers are responsible for the cost of return shipping unless the item received is damaged or faulty.

– We recommend using a trackable shipping service for returning items, as we cannot guarantee that we will receive your returned item.

Damaged or Faulty Items

– If you receive a damaged or faulty item, please contact us immediately. We will arrange for a replacement to be sent to you free of charge or provide a full refund.

How to Return an Item

1. Contact our customer service team at service@wellbridgewell.co.uk to initiate the return process.

2. Pack your item securely, including a copy of your order confirmation or receipt.

3. Ship the item to the provided address.

Once your return is received and processed, we will notify you via email. If you have any further questions or concerns about our return policy, please don’t hesitate to get in touch with us. We’re here to help!